CN

Green Service

Salute the future

SERVICE COMMITMENT

  • Customer Service

    Sinohytec is committed to establish the customer-centric business operating mechanism. Centering on customers, Sinohytec aims to build prompt feedback to customers’ advices during establishment and operation of every organizations, product design and manufacturing, and establishment of sales and service processes. By improving service system and strengthening pre-sale, sale and after-sale services, Sinohytec try to solve all problems on time when using products to make customers feel assured with the great convenience. Sinohytec attaches great importance to the suggestions of customers, with dealing with those suggestions being regarded as an important part of customer satisfaction, and allows customers to participate in relevant decisions making.
  • Green Service

    Sinohytec has made a commitment that all service processes comply with environmentally friendly, green requirements and ideas, reflecting its mission of environmental protection as a new energy enterprise. Sinohytec has made after-sales services extension of promoting national new energy industry by strictly abiding by national and industry environmental regulations and implementing operation process of standard service under conscious supervision from customers and the whole society.
  • Lifelong Service

    With the commitment of life-long service, Synohytec will help customers on a regular maintenance and long-term maintenance from time to time since the first year of operation, and train operating staff on behalf of customers.
  • Professional Service

    Sinohytec is committed to build a team of experts on services so that the team could respond to customer needs within one hour once products go out of action. Meanwhile the team could provide help for free according to customers’ requirements for training and technical guidance.
  • Warranty

    When customers observe all regulations listed in the operating instructions, Sinohytec is committed to make free replacement or repair if products get damaged or can’t function normally due to quality.
  • Promoting Service

    Sinohytec is committed to cherish each communication and feedback with customers. By finding out problems, summarizing lessons and improving quality, Sinohytec provides high quality and efficient service for customers.

Sinohytec will keep the six above-mentioned commitments with all sincerity.